This allows transparency on the dispatch board and work order list to display work orders that are awaiting ordered parts. When that work order has a part request created you'll have the option of marking the work order as Backordered.
In those cases, a part request should be created on the work order. There are times a work order cannot continue until a particular part is available. This status allows office users the ability to filter the work order list to see what work orders have or have not been assigned. When a work order has been assigned to a technician, the status will update to Scheduled. Or it can already be scheduled to a technician but waiting for that technician to begin traveling to the service location. This is typically the status code of an unassigned work order that is waiting to be scheduled for a technician. The Pending status code refers to a work order that is waiting for its next action. This article will display each status code and its intended definition. It's important to know what each status code means.
They can be a way to track the technician's progress on a task, to show that a job needs a part ordered, or even that a work order was canceled. Work order status codes have many functions in FieldEdge.
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